Frequently asked questions
STEAMGIFTS is a store for Steam game licenses and Steam wallet top-ups. We sell:
Steam game licenses — the same versions as in the official Steam store. Delivery uses Steam's built-in gift feature: after payment we send the game to you on Steam, you accept the gift, and the game stays on your account for good.
Steam wallet top-ups — funds added to your Steam wallet, to spend as you like.
We do NOT sell activation keys, Steam accounts or game rentals, and we do not trade in-game items.
Steam game licenses — the same versions as in the official Steam store. Delivery uses Steam's built-in gift feature: after payment we send the game to you on Steam, you accept the gift, and the game stays on your account for good.
Steam wallet top-ups — funds added to your Steam wallet, to spend as you like.
We do NOT sell activation keys, Steam accounts or game rentals, and we do not trade in-game items.
Delivery usually takes a few minutes and runs automatically:
1. When you place an order, you enter a link to your Steam account. Either a regular Steam profile link or a Quick Invite link will work.
2. Our bot sends you a Steam friend request.
3. Once you accept the request, the bot sends you the game as a Steam gift.
4. You accept the gift on Steam and the game appears in your library.
Once accepted, the gift is tied to your Steam account for good: you can download, play, delete and reinstall it as many times as you like.
1. When you place an order, you enter a link to your Steam account. Either a regular Steam profile link or a Quick Invite link will work.
2. Our bot sends you a Steam friend request.
3. Once you accept the request, the bot sends you the game as a Steam gift.
4. You accept the gift on Steam and the game appears in your library.
Once accepted, the gift is tied to your Steam account for good: you can download, play, delete and reinstall it as many times as you like.
Yes, it is the same Steam license you get when you buy directly from the store. All updates, online features, achievements, cloud saves, multiplayer and modding support work as usual.
Once accepted, a gift cannot be re-gifted or moved to another account. This is a limitation of Steam itself, not of our store. So before accepting, make sure the gift was sent to the right account.
About editions (Standard / Deluxe / Premium / Ultimate). On the gift acceptance page Steam often hides the edition suffix, so the game is shown without it. This is how the Steam interface works, not a delivery error. After accepting, you can always check the full edition name under “Licenses and product key activations” in your Steam account.
Once accepted, a gift cannot be re-gifted or moved to another account. This is a limitation of Steam itself, not of our store. So before accepting, make sure the gift was sent to the right account.
About editions (Standard / Deluxe / Premium / Ultimate). On the gift acceptance page Steam often hides the edition suffix, so the game is shown without it. This is how the Steam interface works, not a delivery error. After accepting, you can always check the full edition name under “Licenses and product key activations” in your Steam account.
Publishers set different Steam prices for different countries. So the same title can have several price options, each matching its own Steam account region.
Important: your Steam account region must match the region the license was bought for. If they do not match, Steam will refuse to deliver the gift (anti-fraud protection).
You can find your account region at https://store.steampowered.com/account/ under “Store & Purchase History” (the “Country” field). The region on your public profile is a different field, so do not use it for this check.
On the product page, choose the price option that matches your Steam account region, and delivery will go through without problems.
Important: your Steam account region must match the region the license was bought for. If they do not match, Steam will refuse to deliver the gift (anti-fraud protection).
You can find your account region at https://store.steampowered.com/account/ under “Store & Purchase History” (the “Country” field). The region on your public profile is a different field, so do not use it for this check.
On the product page, choose the price option that matches your Steam account region, and delivery will go through without problems.
Top-ups are available only for accounts in CIS regions: Russia, Belarus, Kazakhstan, Ukraine, Armenia, Azerbaijan, Georgia, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan and Uzbekistan. For other regions (Argentina, Turkey, the USA, the EU, Asia and so on) we cannot top up your wallet.
Funds usually arrive within a few minutes of payment. You can choose any suitable top-up product: the shared gateway converts the currency at the Steam rate by itself.
⚠ Important for new accounts with no purchases. On such an account Steam fixes the region and currency by geolocation at the moment of the first top-up or purchase, and this may not be the region you expected. To prevent that, before topping up, go to https://store.steampowered.com/account/redeemwalletcode and enter any random (invalid) code. Steam will show an error, but the account currency will be fixed, and after that you can safely top up.
Funds usually arrive within a few minutes of payment. You can choose any suitable top-up product: the shared gateway converts the currency at the Steam rate by itself.
⚠ Important for new accounts with no purchases. On such an account Steam fixes the region and currency by geolocation at the moment of the first top-up or purchase, and this may not be the region you expected. To prevent that, before topping up, go to https://store.steampowered.com/account/redeemwalletcode and enter any random (invalid) code. Steam will show an error, but the account currency will be fixed, and after that you can safely top up.
There are two scenarios.
1. The gift has not been accepted yet, or delivery failed. The refund is arranged directly, without the Steam procedure. Just write to support.
2. The gift has been accepted and the game is in your library. A refund is possible only under Steam's rules:
— no more than 2 hours of total playtime;
— no more than 14 days since purchase.
If both conditions are met, you start the refund request in Steam yourself (using this guide), and we submit a matching request on our side. If at least one condition is not met, no refund is available either from us or from Steam.
Exception: products at a universal price. These are products with one price for all regions: on the site, the note under them in the cart says “Once the buyer accepts the gift, it cannot be refunded”, and on marketplaces this is stated in the product description. Once the gift is accepted, no refund is possible for them, either from us or through Steam. Until the gift is accepted, scenario 1 applies.
See the “Refund conditions” page for details.
1. The gift has not been accepted yet, or delivery failed. The refund is arranged directly, without the Steam procedure. Just write to support.
2. The gift has been accepted and the game is in your library. A refund is possible only under Steam's rules:
— no more than 2 hours of total playtime;
— no more than 14 days since purchase.
If both conditions are met, you start the refund request in Steam yourself (using this guide), and we submit a matching request on our side. If at least one condition is not met, no refund is available either from us or from Steam.
Exception: products at a universal price. These are products with one price for all regions: on the site, the note under them in the cart says “Once the buyer accepts the gift, it cannot be refunded”, and on marketplaces this is stated in the product description. Once the gift is accepted, no refund is possible for them, either from us or through Steam. Until the gift is accepted, scenario 1 applies.
See the “Refund conditions” page for details.
We help with everything that concerns the Steam game license: delivery, activation, getting it onto the right account, region compatibility.
We CANNOT help with the properties and behavior of the game itself, because these are features of the Steam product that any buyer will run into, wherever they bought the license:
— technical problems (crashes, low FPS, black screen, bugs, multiplayer not working, progress not saving);
— product properties (no support for your language, Ubisoft Connect / EA App / Rockstar / Battle.net required, always-online, EAC and other anti-cheats, system requirements, 18+ age restrictions).
All of this is described on the game's Steam page (the “Languages” section, the DRM notice, system requirements) and is visible before purchase. A refund on the grounds that “a game feature did not suit me” or “it does not run on my PC” cannot be arranged.
Where to go for help instead: the Steam Community discussions for that game, forum searches, AI chats such as ChatGPT.
We CANNOT help with the properties and behavior of the game itself, because these are features of the Steam product that any buyer will run into, wherever they bought the license:
— technical problems (crashes, low FPS, black screen, bugs, multiplayer not working, progress not saving);
— product properties (no support for your language, Ubisoft Connect / EA App / Rockstar / Battle.net required, always-online, EAC and other anti-cheats, system requirements, 18+ age restrictions).
All of this is described on the game's Steam page (the “Languages” section, the DRM notice, system requirements) and is visible before purchase. A refund on the grounds that “a game feature did not suit me” or “it does not run on my PC” cannot be arranged.
Where to go for help instead: the Steam Community discussions for that game, forum searches, AI chats such as ChatGPT.
On the site we accept payment through several gateways: CIS bank cards, SBP (Russia's Faster Payments System) and cryptocurrencies. The exact list of methods and their availability depend on your region and are shown at checkout.
The price of a product depends on the payment method. The final amount to be charged is always shown before you confirm the payment. Do not rely on prices from other sources: the current price is on the product page and at checkout.
On partner marketplaces (Digiseller, GGSel) you pay through the marketplace's own system, under its rules and in its currencies.
The price of a product depends on the payment method. The final amount to be charged is always shown before you confirm the payment. Do not rely on prices from other sources: the current price is on the product page and at checkout.
On partner marketplaces (Digiseller, GGSel) you pay through the marketplace's own system, under its rules and in its currencies.
If something goes wrong, you can reach support in two ways:
— on Telegram: /go/support (the same support that is available from your account on the site);
— by email: support@steamgifts.ru.
To get your issue solved faster, include right away:
— your order number;
— a screenshot of the error or of your chat with the delivery bot;
— for region questions, a screenshot of store.steampowered.com/account/ with the “Country” field visible (screenshots of your public profile will not do).
If you bought through a marketplace (Digiseller, GGSel), write directly in that order's chat on the same marketplace: the seller sees all your messages there.
— on Telegram: /go/support (the same support that is available from your account on the site);
— by email: support@steamgifts.ru.
To get your issue solved faster, include right away:
— your order number;
— a screenshot of the error or of your chat with the delivery bot;
— for region questions, a screenshot of store.steampowered.com/account/ with the “Country” field visible (screenshots of your public profile will not do).
If you bought through a marketplace (Digiseller, GGSel), write directly in that order's chat on the same marketplace: the seller sees all your messages there.
For delivery we only need a public link to your Steam profile: a regular profile link or a Quick Invite link. This is public data that is safe to share. We NEVER ask for passwords, Steam Guard codes, or access to your email or account, under any pretext.
Watch out for phishing. Our only official contacts are the steamgifts.ru domain, our seller pages on Digiseller and GGSel, and the official Telegram support channel. If someone claiming to be the store asks you to change your region “for a special price”, send your password or Steam Guard code, or go to a third-party site, that is not us.
If you have already given someone your account details, we recommend changing your Steam password, revoking active sessions and checking that Steam Guard is on.
Watch out for phishing. Our only official contacts are the steamgifts.ru domain, our seller pages on Digiseller and GGSel, and the official Telegram support channel. If someone claiming to be the store asks you to change your region “for a special price”, send your password or Steam Guard code, or go to a third-party site, that is not us.
If you have already given someone your account details, we recommend changing your Steam password, revoking active sessions and checking that Steam Guard is on.