Refund conditions

This is a translation for your convenience: if it differs from the Russian version of this page, the Russian version prevails.

1. If the product has been paid for but you have not received and/or activated it

• The refund is made to your STEAMGIFTS balance in full.

2. If the product has been paid for, and you have received and activated it

• A refund is made if the following criteria are met:

• 1. No more than 2 hours in the game
• 2. No more than 14 days since purchase
• 3. The product is eligible for a refund on Steam
• 4. The product was not bought at a universal price (see section 3)

First you need to allow the gift refund in Steam (Guide). After we submit the refund request on our side and Steam approves it, the money is credited to your STEAMGIFTS balance in full.

3. Products at a universal price

• These are products with one price for all available regions. On the site, the note under such a product in the cart says “Once the buyer accepts the gift, it cannot be refunded”; on marketplaces this is stated in the product description.
• Once the gift is accepted, no refund is made for such an order, either by us or through Steam.
• Until the gift is accepted, section 1 applies.